Frequently Asked Questions

How long does shipping take?

Orders are processed within 1-2 business days. Delivery typically takes 2-5 business days depending on your location in New Zealand.

Do you ship internationally?

Currently, we only ship within New Zealand.

What is your return policy?

We offer a 30-day return policy on unused items in original packaging. Please see our Shipping & Returns page for full details.

How can I track my order?

Once your order ships, you'll receive a tracking number via email.

Are your products safe to use?

Yes! All our cleaning products are carefully selected for quality and safety.

How do I contact customer support?

Email us at Support@xphorus.shop and we'll respond within 24 hours.